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Need some help with your device? Check out our FAQs for some helpful tips.

Set-Up Guides

Did you just get your Nix? Let’s get you set-up and ready to scan! You’ll be up and running in no time.

Video Library

Check out our video library for tips and tricks to get the most out of Chip



Use our live chat function in the bottom corner of this page to talk to a Nix support rep located in our Canadian office.


Main Office: +1.905.581.6363
(Mon-Fri 9am to 5pm ET)

Toll Free (NA): +1.800.649.1387
(Mon-Fri 9am to 5pm ET)

San Francisco: +1.415.632.3448
(Mon-Fri 6am to 2pm PT)


Your phone or tablet must meet the minimum specs shown below. If you are unsure, feel free to contact us. We’d love to help!

iOS (8.0 or newer)

  • iPhone (7/Plus, 6s/Plus, 6/Plus, 5s, 5c, 5 & 4s)
  • iPad (Pro, Air, Mini, 3rd & 4th gen)
  • iPod Touch (5th gen and later)

Android (4.4 Kit Kat or newer)

  • Bluetooth ® Smart Ready Devices (also known as Bluetooth Low Energy)

Click on any of the app links below to begin the download process!
Download at the App Store     Get it on Google Play

Here are some helpful tips:

Please ensure that both location and Bluetooth are enabled on your iOS or Android device. Retry connection once these are both enabled.

Our Nix devices come in a “sleeping” state. To wake it up, simply plug it in to the cable provided (which connects to any standard charger). Leave the device plugged in for several minutes to make sure it has a charge. Unplug the cable before trying to connect.

If you are still having difficulties connecting, take a small paperclip and bend it open so it can be used to reset the Nix Pro or Nix Mini Colour Sensor. There is a hole in the top of the Nix device – gently push the paperclip through to press the reset button. Easy! Your device is ready to connect.

Tip: Double check the app you are using. Our apps are device specific and will only connect with the correct Nix product.

Download at the App Store     Get it on Google Play

Nix devices can be used on any solid surface, working best on flat, matte surfaces. Heavily textured, glossy and shiny surfaces may lead to poor scan data. If you are unsure, please contact our team and we would be happy to help.

You can find the battery level by connecting your device to your Nix app. One connected, navigate to the menu in the top left corner. At the bottom of the menu you will see your battery level percent.

When your Nix device is plugged in, a small blue light will turn on in the charging port. This simply means that your device is connected to power and will remain on until it is unplugged.

Review the topics below for additional information. For further support please email us at or give us a call at Toll Free (NA): +1.800.649.1387

Nix orders are available for free shipping worldwide (on minimum $50 orders, before tax). Orders are shipped out within 2 business days. Shipping to Canada and the US typically takes 1 week for delivery, shipping internationally takes 1-2 weeks. Expedited shipping options are available at checkout.

For more information, please contact us at

International shipments may be liable for local customs and duties. These customs and duties are the responsibility of the recipient. Nix Sensor Ltd. cannot determine what local customs and duties might be, please contact your local customs office for further information.

At this time we cannot ship orders to PO Boxes. Please use another valid postal address.

Order processing takes 1-2 business days before we can ship out your order. Once our team has processed your order, you will receive a shipment notice via email.

Please contact us using one of the below options and we will help you resolve any issues as soon as possible. Be sure to include your order number.

Send us a message at

Main Office: +1.905.581.6363 (Mon-Fri 9 a.m. to 5 p.m. ET)
Toll Free (NA): +1.800.649.1387 (Mon-Fri 9 a.m. to 5 p.m. ET)
San Francisco: +1.415.632.3448 (Mon-Fri 6 a.m. to 2 p.m. PT)

We are constantly updating our paint libraries to include a wider range of brands and collections. For our full list of brands, click here.

Absolutely! We are constantly updating and adding to our libraries. Let us know if there is a paint brand or collection you’d like to see added to our growing list. You can reach us at

Our custom database feature is only available with the Nix Pro Colour Sensor. Our custom database guide can be found at

Although Pantone is not available in our apps, the Nix Mini and Pro are highly accurate tools that will give you all the information you need to find a Pantone match. For more information on how to do so, please visit our Pantone guide.

All Nix devices are calibrated in house by our expert team of engineers so you can start scanning right out of the box! We are the only company in the world to use this proprietary calibration method.

Nix Mini and Nix Pro devices will hold their calibration for the life of the device. However, if you feel that your device needs to be re-calibrated, please contact our support team at

Your data is only as accurate as your calibration tile. The problem with white card calibration is as soon as your white tile dirties, wears, or fades your data is no longer accurate. Oil from your fingerprint, although not visible at first glance, is enough to sway your colour data.

By calibrating our devices in our lab, we ensure consistent and accurate data no matter the environment or lighting.

Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.

With the Nix Digital or Nix Pro Colour Sensor app you will be able to find a wide range of digital colour systems.

Nix Digital
Compatible with Nix Mini and Nix Pro
Available Colour Systems: Hex, sRGB, CMYK, CIELAB, LCH(ab), LRV, Hue

Nix Pro App
Compatible with Nix Pro only
Available Colour Systems: RGB, CMYK, HEX, XYZ, CIELAB, LCH(ab), ACES, ACEScg, Linear sRGB

30-day Guarantee

We offer a 30 day money back guarantee on all of our devices. If you find that your Nix doesn’t fit your workflow, you can return it to us for your money back.


Processing Returns

If you are experiencing any issues with your device, please connect with our dedicated support team through the following channels:

Use the chat function in the bottom-left hand corner of the screen to talk with a real person in our office.

Send us a message at

Main Office: +1.905.581.6363 (Mon-Fri 9 a.m. to 5 p.m. ET)
Toll Free (NA): +1.800.649.1387 (Mon-Fri 9 a.m. to 5 p.m. ET)
San Francisco: +1.415.632.3448 (Mon-Fri 6 a.m. to 2 p.m. PT)

Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.

The Nix Mini or Nix Pro will not be able to find a paint finish. It can can be used to find the closest paint colour match or digital colour measurement.

The Nix Pro and Nix Mini can be used on a wide range of surface types. Although optimized for flat architectural surfaces, they can be used to scan plastic, leather, vinyl, fabric, organic material and more!

If you’re unsure, feel free to contact our knowledgeable team at

Download the Nix Mini Paints App:


Some users may experience an issue where their Nix Pro or Nix Mini cannot be connected to their Android device. This is likely due to location setting being disabled on the phone. Please ensure that location is enabled on your device to fix this issue.

This problem can be seen on some Samsung devices following an update to Android 6.0 (Marshmallow) or above. Please try clearing your system ‘Bluetooth Share’ data:
  1. Open the system ‘Settings’ and scroll to the ‘Applications’ section. Open the ‘Application manager’
  2. Tap the three dots / ‘More’ icon at the top right of the screen and select ‘Show system apps’
  3. Select ‘Bluetooth Share’ from the list of applications.
  4. Select ‘Storage’ and then select the ‘CLEAR DATA’ button
If you require further assistance, feel free to give us a call at 1.800.649.1387 or email us at

The Nix Mini and Nix Pro can only connect to one device at a time, whether it’s a smartphone or a tablet. Before connecting to a new device, ensure you have selected “Disconnect from Nix” within the app on your current smartphone device.

Visit our product comparison page to learn more about the differences between our devices.